These terms of service govern your use of the London Bus Pal mobile application and website (londonbuspal.co.uk) operated by Mulder Digital Ltd (company number 11763023).
By downloading, installing, or using London Bus Pal, you agree to be bound by these terms. If you do not agree to these terms, please do not use our app or services.
London Bus Pal provides real-time bus arrival information, route planning, and mapping services for London transport users. The app displays bus times, route information, and allows users to plan journeys and upload photos.
Important: All prediction data is supplied by Transport for London. The purpose of this app is to keep you updated on the latest arrival times for buses based on traffic conditions and other factors. Expected times might change based on local conditions whilst you are waiting, as this is exactly the point of live bus tracking.
We cannot guarantee the accuracy of bus times, route information, or journey planning suggestions. For static timetables, please refer to the information at bus stops.
To use certain features of London Bus Pal, you may need to create an account. You must be at least 13 years old to create an account.
When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of your account.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to reveal your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.
London Bus Pal offers premium subscription plans that provide:
We may occasionally provide complimentary premium access for various reasons, which we reserve the right to modify or retract at any time.
Some users may have legacy lifetime ad-free access purchased before subscriptions were available. For any enquiries about subscription status or legacy access, please contact us at mulderdigital@gmail.com.
Subscription pricing is displayed in the app and may vary based on promotional offers. Current pricing is available at the time of purchase through the App Store or Google Play Store.
New users who have never had a subscription may be eligible for a 7-day free trial. When you sign up for a free trial, you authorise payment at the end of the trial period unless you cancel at least 24 hours before the trial ends.
Free trials are managed by Apple App Store or Google Play Store according to their respective terms.
Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period.
You may cancel your subscription at any time. You won't be charged again, and you'll keep your benefits until the end of the current period. You can manage your subscription by going to your App Store Account Settings.
All billing is handled by Apple App Store or Google Play Store according to their terms and conditions.
Refund requests are handled by Apple App Store or Google Play Store according to their respective refund policies. We do not process refunds directly unless required by law.
When uploading photos to London Bus Pal, you confirm that:
Free users may upload up to 5 photos, whilst premium subscribers may upload up to 10 photos. These limits are subject to change.
Users may submit suggestions to update bus information. All submissions go through a moderation process and may or may not be accepted into the app. Users who supply fake or false data may be banned from future submissions.
You agree not to use London Bus Pal for any of the following:
London Bus Pal and its content, features, and functionality are owned by Mulder Digital Ltd and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.
Transport data is provided by Transport for London and remains their intellectual property.
Your use of London Bus Pal is at your sole risk. The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that the Service will function uninterrupted, secure, or be available at any particular time or location, or that any errors or defects will be corrected. Whilst we strive to provide premium subscribers with an ad-free experience, we cannot guarantee that technical issues will never cause ads to appear briefly.
London Bus Pal provides information for convenience only. We are not responsible for:
Transport-related issues should be taken up with the relevant transport operator, not with us.
In no event shall Mulder Digital Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.
Under no circumstances will Mulder Digital Ltd ever be liable to you or any other person for any loss or damage arising from, connected with, or relating to your use of the Service, including but not limited to personal injury, loss of data, business, markets, savings, income, profits, use, production, reputation, or goodwill, under any theory of liability, even if we have been advised of the possibility of such loss or damage.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. You may delete your account at any time using the "Delete all my user data" option in the app settings.
Upon termination, your right to use the Service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information.
London Bus Pal integrates with third-party services including:
Your use of these services is subject to their respective terms and conditions.
We may update these terms from time to time. We will notify you of significant changes by posting the updated terms in the app or on our website. Continued use of London Bus Pal after changes constitutes acceptance of the new terms.
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have questions about these terms of service:
Last updated: 6 June 2025