Privacy policy for London Bus Pal

This privacy policy explains how we collect, use, and protect your information when you use the London Bus Pal mobile application and website (londonbuspal.co.uk).

Who We Are

London Bus Pal is operated by Mulder Digital Ltd (company number 11763023).

Our contact details:

• Address: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE
• Email: mulderdigital@gmail.com

What Information We Collect

Information You Provide

• Account information when you create an account (email address and authentication details)
• Contact information when you get in touch with us
• User-generated content such as comments, suggestions, and feedback

Information Collected Automatically

• Device information: Type of device, device identifiers, IP address, operating system, browser type
• Usage information: How you interact with the app and its features
• Location data: Your current location when you choose to share it
• Technical data: App performance, crash reports, and diagnostic information
• Search data: Information you enter when using search and autocomplete features

How We Use Your Information

We use your information to:

• Provide our services: Deliver transport information, mapping, and related features
• Manage your account: Process registrations and account-related requests
• Improve our services: Analyse usage patterns and fix technical issues
• Customer support: Respond to your questions and feedback
• App monetisation: Display relevant advertisements and manage subscriptions
• Legal compliance: Meet our legal obligations

Legal Basis for Processing

• Legitimate interests: Providing transport services, improving the app, and advertising
• Contract performance: Managing your account and subscriptions
• Consent: Location sharing and optional features (where applicable)
• Legal obligation: Compliance with applicable laws

Sharing Your Information

We share information with trusted service providers who help us operate the app:

Essential Service Providers

• Transport data providers: To obtain real-time transport information
• Cloud hosting services (Firebase/Google): For secure data storage and user authentication
• Payment processing (RevenueCat): For subscription and purchase management
• Analytics and advertising (Google): For app improvement and revenue generation
• Maps and location services: For mapping and location-based features
• Technical services: For crash reporting and app performance monitoring

Location Services

When you share your location, we may send it to transport and mapping service providers to deliver relevant information. We do not send personally identifiable information alongside location data.

We may also share information:

• To protect our rights, property, or safety
• To investigate fraud or security issues
• If required by law or legal process

International Data Transfers

Some of our service providers may process data outside the UK/EU. We ensure appropriate safeguards are in place to protect your information during any international transfers.

Your Rights

Under UK data protection law, you have the right to:

• Access your data: Request a copy of the personal information we hold about you
• Correct your data: Ask us to update any incorrect information
• Delete your data: Request deletion of your personal information
• Restrict processing: Limit how we use your data
• Object to processing: Stop certain uses of your data
• Data portability: Receive your data in a portable format
• Withdraw consent: Remove permission for optional features

To exercise these rights: Contact us at mulderdigital@gmail.com

You also have the right to complain to the Information Commissioner's Office (ICO) if you're not satisfied with our response.

Data Retention

We keep your information only as long as necessary for the purposes described in this policy. Specific retention periods depend on the type of data and how you use our services.

Data Security

We implement appropriate technical and organisational measures to protect your information. Whilst we work hard to protect your data, no system is completely secure.

Managing Your Privacy

• Location sharing: Control location access through your device settings
• Account deletion: Use the "Delete all my user data" option in the app settings, or contact us at mulderdigital@gmail.com
• App removal: Uninstall the app to stop further data collection

Scope and Applicability

This policy applies to users of London Bus Pal, which is designed primarily for London transport users. While the app may be available in other regions, it is intended for UK users and operates under UK data protection law.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will post updates here and may notify you of significant changes.

Contact Us

If you have questions about this privacy policy or our data practices:

• Email: mulderdigital@gmail.com
• Address: Mulder Digital Ltd, 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE

By using London Bus Pal, you consent to the collection and use of information as described in this privacy policy.

Last updated: 6 June 2025