Privacy policy for London Bus Pal

This privacy policy explains how we collect, use, and protect your information when you use the London Bus Pal mobile application and website (londonbuspal.co.uk).

Who We Are

London Bus Pal is operated by Mulder Digital Ltd (company number 11763023).

Our contact details:

What Information We Collect

Information You Provide

Information Collected Automatically

How We Use Your Information

We use your information to:

Legal Basis for Processing

Sharing Your Information

We share information with trusted service providers who help us operate the app:

Essential Service Providers

Location Services

When you share your location, we may send it to transport and mapping service providers to deliver relevant information. We do not send personally identifiable information alongside location data.

We may also share information:

International Data Transfers

Some of our service providers may process data outside the UK/EU. We ensure appropriate safeguards are in place to protect your information during any international transfers.

Your Rights

Under UK data protection law, you have the right to:

To exercise these rights: Contact us at mulderdigital@gmail.com

You also have the right to complain to the Information Commissioner's Office (ICO) if you're not satisfied with our response.

Data Retention

We keep your information only as long as necessary for the purposes described in this policy. Specific retention periods depend on the type of data and how you use our services.

Data Security

We implement appropriate technical and organisational measures to protect your information. Whilst we work hard to protect your data, no system is completely secure.

Managing Your Privacy

Scope and Applicability

This policy applies to users of London Bus Pal, which is designed primarily for London transport users. While the app may be available in other regions, it is intended for UK users and operates under UK data protection law.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will post updates here and may notify you of significant changes.

Contact Us

If you have questions about this privacy policy or our data practices:

By using London Bus Pal, you consent to the collection and use of information as described in this privacy policy.

Last updated: 6 June 2025