{"id":181,"date":"2019-01-03T21:23:32","date_gmt":"2019-01-03T21:23:32","guid":{"rendered":"https:\/\/www.londonbuspal.co.uk\/blog\/?p=181"},"modified":"2019-01-03T21:23:33","modified_gmt":"2019-01-03T21:23:33","slug":"the-helpfulness-of-reviews-even-bad-ones","status":"publish","type":"post","link":"https:\/\/www.londonbuspal.co.uk\/blog\/the-helpfulness-of-reviews-even-bad-ones\/","title":{"rendered":"The helpfulness of reviews (even bad ones)"},"content":{"rendered":"\n<p>Last week I posted on here after I felt really frustrated about a number of bad reviews I had received.  I want to please every single one of my users and when I hear that they are not happy with my product, it often gets to me.<\/p>\n\n\n\n<p>That said, despite making me feel frustrated (or maybe devastated as I put it during a frustrated post), reviews are also endlessly helpful.  Especially when they say <em>why <\/em>they like or dislike my app &#8211; it gives me a really good insight into what users want.  Quite often, I just see the numbers, 5,4,3,5,4,5,4,5.  Whilst I like seeing the numbers and it higher numbers make me really happy, they can, quite easily just become a bunch of numbers.<\/p>\n\n\n\n<p>This week I have continued to get less than perfect reviews, but the contents were quite helpful.  I could sit down and read each review and try to put myself into the shoes of the user.  I addressed each review (not only with a reply, but with some real code change) one after the other.  I dealt with it and my app is better for it.  Also, the users who gave me the input now have an app which behaves more like they want.<\/p>\n\n\n\n<p>Don&#8217;t ever feel bad for leaving constructive feedback for developers.  For those who care about what they give their users, this is infinitely helpful.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last week I posted on here after I felt really frustrated about a number of bad reviews I had received. 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